Our coordinators manage a distinct portfolio of clients; they are experts in our applications, familiar with premises operations and the point of contact for engineers and customers. A coordinator's goal is to orchestrate resources and deliver the objectives of the Maintenance Plan. Building relationships with engineers and customer personnel is considered crucial in this regard.

Once the plan is signed off, jobs due are scheduled and pushed to the engineer's portable device. On-site engineers scan the QR code and submit an asset-specific service report to the coordinator after setting the current condition. A decision is then made whether to re-schedule or certify complete the job.

A prioritised dashboard is available within the Logbook Portal, highlighting assets requiring action, which is continually updated.

Ensuring timely progress to completion for each activity is essential if the calendar of activities is to be completed on time.

In addition to cyclical maintenance, the coordinator is the point of contact for emergency breakdowns and preventative actions. Jobs are raised based on customer priorities, and budgets are set. The engineer attends the site to either effect a repair or determine the further work and parts required.

Stage 9 - Ensuring Customer Satisfaction: The Power of Vertical Audits and the Logbook Portal, click here.